No-Logs Policy — Harbor Privacy

What We Cannot See

Your browsing history is invisible to us.

HARBOR PRIVACY HAS NO ACCESS TO

Your DNS queries — the websites your devices look up
Your browsing history or search terms
Your IP address or physical location
What sites you visit or how long you spend on them
Any past query history — logs are off by default
Content of any web traffic

AdGuard Home's query logging is intentionally disabled on every Harbor Privacy installation. We did not turn it on and we do not turn it on unless you specifically request help troubleshooting a site that isn't loading.

What We Can See

Only anonymous statistics.

HARBOR PRIVACY CAN SEE

Your client ID — a random identifier like timothy4821. Not linked to your name or identity.
Total DNS queries processed today and this week — a number only, no detail
Total queries blocked — a number only
Percentage of queries blocked by category — aggregated, not individual
Your name and email — provided at signup, used only to contact you
Payment information — handled entirely by Stripe, we never see your card details

Support & Troubleshooting

What happens if I need help?

If a specific site stops loading for you and you contact us for help, we may temporarily enable query logging for that one domain so we can diagnose the issue. Here is exactly how that works:

TEMPORARY TROUBLESHOOTING LOGS

Logging is only enabled with your knowledge and consent
We can only see queries going forward — not historical data
You must reproduce the issue for us to see anything
Logs are reviewed only to fix your specific issue
Logs are deleted immediately after the issue is resolved
We cannot pull up past browsing history — it does not exist
We do not retain logs after troubleshooting is complete

Legal Requests & Subpoenas

What happens if we receive a legal request?

We have nothing to give.

Harbor Privacy does not retain DNS query logs, browsing history, or any record of what websites you have visited. If we receive a subpoena or legal request for your browsing data, we cannot provide what we do not have.

The only information we retain is:

Your name and email address
Your subscription status
Payment records handled by Stripe

We comply with lawful legal requests. We will always notify you if we receive a request related to your account unless prohibited by law from doing so.

Harbor Privacy Fax

Fax transmission — what we keep and what we don't.

HARBOR PRIVACY FAX — DATA HANDLING

Your document is never stored after delivery is confirmed
We do not retain the fax number you dialed
We do not retain cover page contents or message text
No account is required — nothing to link back to you
Fax transmission is routed through Telnyx LLC, a licensed telecommunications carrier
Telnyx may retain standard call detail records (number dialed, timestamp, duration) as required by telecommunications regulations — this is outside our control and standard for all carriers
The only record we retain is a Stripe transaction ID, amount, and timestamp for billing reconciliation
Documents are permanently deleted within 30 minutes maximum if delivery cannot be confirmed

Harbor Privacy Fax operates under the HIPAA conduit exception (45 CFR §164.500(b)) -- the same legal category as a telephone company or postal carrier. We transmit and immediately discard. We are not a covered entity and do not act as a business associate.

If you need absolute certainty that no metadata exists anywhere, understand that Telnyx as a carrier operates under FCC regulations that require standard call record retention. Harbor Privacy itself holds nothing beyond the Stripe transaction record.

Career by Harbor Privacy

AI career tools — what happens to your resume.

CAREER BY HARBOR PRIVACY — DATA HANDLING

Your resume text is not stored after your document is delivered
Your job description text is not retained
We do not use your submitted content to train AI models
No account is required to use the career tools
Resume and job description text is submitted to Anthropic's Claude API for document generation
Anthropic's API data handling policies apply to content in transit -- see anthropic.com/privacy
Payment is processed by Stripe via access codes -- we never see your card details
Only a Stripe transaction ID, amount, and timestamp are retained for billing

Your resume contains some of the most personal information about you. We built the career tools with the same philosophy as the rest of Harbor Privacy -- process what is needed, deliver the result, discard everything else. We are not in the business of building profiles on job seekers.

Why This Matters

This is intentional, not incidental.

OUR COMMITMENT

We built Harbor Privacy specifically because we believe your browsing history is none of your ISP's business — and none of ours either.

A privacy service that logs your data is not a privacy service. We designed our infrastructure from the ground up to collect as little as technically possible while still delivering the service.

Children's Privacy (Harbor Kids)

COPPA COMPLIANCE

Harbor Kids accounts are established and managed entirely by a parent or legal guardian. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information without parental consent, contact us at support@harborprivacy.com and we will delete it immediately.

Harbor Kids child profiles are identified only by a sub-account ID appended to the parent account (e.g. accountid-kid1). No names, ages, or any personal information about the child is stored. DNS filtering is applied at the network level — we do not monitor, record, or retain what sites your child visits.

Harbor Kids is not directed at children. It is a parental tool, purchased and managed by adults. Children do not create accounts, log in, or interact with our systems in any way.

If you have questions about our data practices, email us at info@harborprivacy.com. We will answer in plain English.

No-Logs Policy.