Billing &
Account.

Manage your subscription, cancel anytime, and remove Harbor Privacy from your devices if needed.

Account

Cancelling Your Subscription

You can cancel anytime from the customer portal. DNS access stops automatically within minutes of cancellation. Your devices will still have Harbor Privacy configured — follow the steps below to remove it.

iPhone / iPad

01
Open SettingsGo to Settings → General → VPN & Device Management
02
Find the profileTap on "Harbor Privacy DNS" in the list
03
Remove itTap "Remove Profile" and confirm. Your phone reverts to your carrier's default DNS.

Android / Pixel

01
Open SettingsGo to Settings → Network & Internet → Private DNS
02
Turn it offSelect "Off" or "Automatic" to remove the Harbor Privacy DNS setting

Other Routers

01
Log into your router admin panelUsually at 192.168.1.1 or 192.168.0.1. Check the sticker on your router for credentials.
02
Find DNS settingsUsually under WAN, Internet, or Advanced settings.
03
Restore default DNSDelete the Harbor Privacy entry and set DNS to Automatic. Save and reboot.
NEED HELP REMOVING IT?

Reach out and we'll walk you through it. Happy to help even after cancellation.

Account

Deleting Your Account

Canceling your subscription (above) stops billing but leaves your account on file. If you want everything gone, go to Settings → Delete Account in your dashboard and click Delete My Account.

You'll be asked to type your account email to confirm. Once confirmed, this happens immediately and cannot be undone:

01
Subscription cancelledAny active billing stops right away. You will not be billed again.
02
DNS profile removedYour device's Harbor Privacy DNS profile is deactivated on our end — you should still remove it from the device itself using the steps above.
03
Account and login deletedYour dashboard login and account record are permanently removed from our systems.

A confirmation email is sent the moment deletion completes. Changed your mind afterward? You're welcome to sign up again any time.

Still need help?

Reach out and we'll get back to you within 24 hours.

support@harborprivacy.com

📍 Pembroke, MA · Serving the South Shore